Terms of Service
Please read these terms carefully before using our services
Last Updated: September 1, 2025
1. Acceptance of Terms
By accessing or using the services offered by Pilladev Psychotherapy & Consultancy ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Description of Services
Pilladev Psychotherapy & Consultancy provides mental health services including but not limited to:
- One on One Counseling & Psychotherapy
- School Mentorship Program
- Pre & Post Marital Therapy
- Play and Art Therapy
- Corporate Mental Health Advocacy
- Motivational Talks
- Community Empowerment
3. Eligibility
You must be at least 18 years of age to enter into this agreement and use our services independently. Clients under 18 years must have parental or guardian consent to receive our services, except where permitted by applicable law.
4. Appointments and Cancellations
4.1 Scheduling
Appointments can be scheduled through our website, by phone, or by email. All appointments are subject to availability and confirmation.
4.2 Cancellation Policy
If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice. Late cancellations or no-shows may result in a cancellation fee equivalent to the full session fee, subject to our discretion.
5. Fees and Payment
Our fees for services are available upon request and may change from time to time. Payment is expected at the time of service unless other arrangements have been made in advance. We accept various payment methods as specified during the booking process.
6. Confidentiality
We maintain strict confidentiality in accordance with professional ethics and applicable laws. However, there are limitations to confidentiality, including:
- Risk of harm to yourself or others
- Suspicion of abuse or neglect of a child, elderly person, or dependent adult
- Legal requirements, such as court orders
- Insurance billing requirements (if applicable)
- Consultation with other professionals (without identifying information)
7. Limitation of Liability
To the fullest extent permitted by applicable law, Pilladev Psychotherapy & Consultancy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.
8. Termination
We reserve the right to terminate services at our discretion, particularly in cases where we believe we cannot provide the appropriate level of care or when there is a breach of these terms. Similarly, you may terminate services at any time.
9. Changes to Terms
We may modify these Terms of Service at any time. Any changes will be posted on our website, and your continued use of our services after such modifications shall constitute your acknowledgment and acceptance of the modified terms.
10. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of Kenya, without regard to its conflict of law principles.
11. Contact Information
If you have any questions about these Terms of Service, please contact us at:
Email: pilladev.psychotherapy@gmail.com
Phone: +254 116 411 745
Address: Phileo Arcade, 2nd floor, Room S 9 Along Thika Road, opposite Plainsview Hospital, Kenya