Privacy Policy
How we collect, use, and protect your personal information
Last Updated: September 1, 2025
1. Introduction
Pilladev Psychotherapy & Consultancy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us in any way.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Schedule an appointment
- Fill out contact or inquiry forms
- Sign up for our newsletter
- Register for workshops or events
- Participate in surveys or feedback sessions
This information may include your name, email address, phone number, mailing address, and other information relevant to providing our services.
2.2 Clinical Information
As a mental health service provider, we may collect sensitive health information about you during the course of our counseling relationship. This information is protected by professional ethics and applicable laws.
3. How We Use Your Information
We may use the information we collect for various purposes, including:
- Providing and improving our services
- Communicating with you about appointments, programs, or services
- Processing payments
- Sending newsletters or marketing communications (with your consent)
- Conducting research and analysis to improve our services
- Complying with legal obligations
4. Information Sharing and Disclosure
We maintain strict confidentiality of client information in accordance with professional ethics and applicable laws. We do not sell, rent, or lease your personal information to third parties.
We may share your information in the following limited circumstances:
- With your explicit consent
- When required by law, such as reporting obligations for harm to self or others
- With service providers who assist us in operating our business (e.g., payment processors)
5. Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate or incomplete information
- Deletion of your personal information
- Restriction or objection to certain processing activities
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions or concerns about our Privacy Policy or practices, please contact us at:
Email: pilladev.psychotherapy@gmail.com
Phone: +254 116 411 745
Address: Phileo Arcade, 2nd floor, Room S 9, Along Thika Road, opposite Plainsview Hospital, Ruiru Kenya